Increase Customer Satisfaction with Improved Quality!
Before your organization builds or creates a product, service, or process, ensure that it meets the highest quality standards!
This intensive course focuses on fundamental quality management tenets of leading thinkers such as Deming, Juran, and Crosby.
Learn how quality is related to virtually all areas of a project.
Use proven tools and techniques for planning and implementing quality methods in a project environment.

This course applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for your organization, regardless of your industry. The course prepares the project manager to be a positive force in using project quality management to help ensure project and business success.

Businesses today realize that customer satisfaction and, thus, competitive success hinge on the effective implementation of quality concepts, tools and techniques. This includes defining business quality standards, determining performance measurements, and continuously improving processes, procedures and products. This course shows you how to integrate quality management concepts with project management practices to create a successful quality management program to support your business success.


Participants receive a copy of the Evans and Lindsay text, The Management and Control of Quality.

LEARN HOW TO:

• Apply the philosophies of leading quality experts
• Implement a successful quality program in your organization
• Prepare a quality management plan for your project
• Apply requirements analysis and management techniques
• Recognize how Six Sigma can lead to breakthroughs
• Conduct an inspection on project deliverables
• Develop proven techniques to calculate the cost of quality
• Use statistical process control tools and techniques

HIGHLIGHTS

• Define criteria for a quality project
• Explain total quality management
• Assess and weigh the benefits of project quality management
• Identify Total Quality Management components
• Determine the elements of continuous improvement
• Correlate TQM with project management
• Relate quality management to project management
• Explain project quality planning, quality assurance, and quality control processes
• Discuss process management from a project perspective
• Translate customer needs into requirements
• Use Quality Function Deployment
• Create a requirements tracking matrix
• Use seven fundamental quality tools
• Discuss the principles of statistical process control
• Implement a metrics program
• Define Six Sigma and the DPMO metric
• Explain Six Sigma key concepts
• Practice using Six Sigma tools and techniques